At Bicamolly, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions and process for returns, refunds, and exchanges for purchases made through https://bicamolly.shop/.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in the original packaging
• Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

• Final sale or clearance items
• Gift cards
• Personalized or customized products
• Items damaged through misuse or improper handling

3. Return Process

To initiate a return, please contact our customer support team with your order details.

Once your return request is approved, we will provide instructions for returning the item.

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We will work quickly to resolve the matter.

5. Refunds

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

Approved refunds are processed within 3 business days.

Refunds are issued to the original payment method used during purchase. Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you would like to request an exchange, please contact our support team.

7. Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Bicamolly

Website: https://bicamolly.shop/

Contact Page: https://bicamolly.shop/contact-us/

Email: support@bicamolly.com

Phone: +1 573 874 1550

Address:
63 E Broadway, Columbia, MO 65203, United States

Business Hours:
Monday – Friday, 9:00 AM – 19:00 PM (USA Time)